SERVICES
Claims Management and Consultancy
Hull Damage Survey & Adjustment
Our Singapore, Hong Kong, Thailand, S. Korea and New York offices operate on a worldwide 24-hour service for Insurers/ Brokers, their Assureds/ Claimants, Freight Forwarders and Companies that require maritime claims consultancy.
Cargo Claims:
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Survey & Investigation
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Adjustment
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Settlement
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Risk Analysis / Loss Prevention
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Recoveries (No Cure, No Pay)
Reliable claims handling and prompt reporting wherever in the world the loss is discovered.
Transport (& Ship Repairer's) Liability Claims
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Appointment and active management of any survey requirements, including the arrangement of joint survey attendances
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Liability adjusting based on contract of carriage and / or liability policy wording
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Claim negotiation
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Execution of signed and dated liability releases from opponents
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Salvage disposal and management of claim mitigation techniques
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Pursuance and protection of any potential recovery / subrogation rights
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Access to panel of legal experts including in-house solicitors in Asia and associated Attorneys in the USA and wider American Continent
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Consultancy & advice on future loss prevention / mitigation in post-case summaries
General Average, Casualty & Salvage
Our dedicated well trained team is able to handle all types of marine casualty situations on behalf of cargo interests:
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Experienced and qualified specialist staff
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24 hour availability
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Early reporting of casualty situations
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Prompt and effective service
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Swift provision of security
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Commercial and proactive solutions
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Regular reporting
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Economies of scale
Our rapid response casualty management and claims handling team combining nautical, legal and commercial skills to provide a full comprehensive service relating to:
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Casualty Investigation
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Collision
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Commercial Towage
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Salvage
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Contact with FFO
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Survey
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Stevedore Damage / Unsafe Port or Berth
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Ship repairers' Liability
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Policy Interpretation / Claims Adjustment
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Advice / Opinion
Subrogation (No Cure, No Pay)
Subrogation forms a crucial aspect of reducing the Insurer's net claim costs and we at CRM understands the critical element of this particular aspect.
Our team of multi-skilled claims handlers with background in the transport, legal and insurance field and claims are allocated to handle the commodity, mode of transport, location of claim etc.
All our offices handle Cargo Recoveries. This enables us to allocate the handling of recovery aspects to the most relevant office taking into account factors such as the location where the damage has occurred, where opponents are based, the applicable jurisdiction etc.
Loss Prevention and Risk Management Consultancy
Marine Surveying and Cargo Surveying is essential to the Shipping industry. Inspections and reports state the case as to when a damage or loss occurs so that Principals and Claimants are directed as where and how to claim for damages/ losses when matters go wrong in transit and also to enhance the awareness for loss prevention.
At CRM, we pride ourselves in undertaking extreme care to do our due diligence to make sure that the risk during transit is, which is most prevalent when an item is being lifted, moved or shipped in an open seaway is taken care of.
Our expertise in this field is unparalleled as we strive to accomplish excellence in our delivery.
